On-demand customer support as a service (from humans)

Your time is valuable, but your customers want help from a real person. Let us handle your support, on demand.

  • Get notified of bug reports and feature requests
  • Pay per response or per ticket
  • No monthly minimums
  • Get 10 free responses or 3 free tickets to try us out

Get Started

Features

Friendly Humans

Our agents are completely native english speakers and are trained to delight your customers.

We'll leave your customers happy (and get good reviews, if possible).

No Bots

Your customers expect support, but they hate bots and support pages.

While most tickets can be resolved by reading documentation, users like to feel taken care of by a human.

Bug Reports

If a customer reports a bug, we'll apologize and ensure they feel it's being taken care of.

We'll immediately forward you the ticket containing bug report.

24 Hour Response

Our average response time is just under 4 hours, but most tickets are resolved in under 30 minutes.

We guarantee a response within 24 hours, weekends included.

Pricing (per response)

Pay only for what you use. We resolve 85% of tickets in less than 2 responses

First 100 Responses
$1.95 / response
  • Volume-flexible plan
  • 24 hour response time
  • Uses your existing documentation
  • Learns from your responses to undocumented cases
Next 500 Responses
$1.85 / response
  • 6% price decrease
  • 24 hour response time
  • Uses your existing documentation
  • Learns from your responses to undocumented cases
Next responses
$1.75 / response
  • Additional 6% price decrease
  • All other features
  • Priority response time
  • Dedicated account manager

Pricing (per ticket)

No matter if it's 1 response or 10 responses, you pay the same price. Applies to chat support

First 50 Tickets
$3.95 / ticket
  • Volume-flexible plan
  • 24 hour response time
  • Uses your existing documentation
  • Learns from your responses to undocumented cases
Next 250 Tickets
$3.75 / response
  • 6% price decrease
  • 24 hour response time
  • Uses your existing documentation
  • Learns from your responses to undocumented cases
Next Tickets
$3.50 / response
  • Additional 7% price decrease
  • All other features
  • Priority response time
  • Dedicated account manager