About Us

We're a new service trying to solve your customer support problems.

We got started in 2020 when Adam Neuwrith, having been frusterated with trying to provide customer support for his personal SaaS projects, started working on Forefront. He realized other people might want to use an elastic customer support infrastructure (pay for what you use - like AWS) for their basic support inquiries.

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Adam Neuwirth


Adam studied Computer Science at Cornell University. He's run numerous SaaS apps as side businesses and felt the pain of providing repetitive customer support. He's excited to help other people offload their customer support work and maximize the value of their time.

Jeffrey Jimenez

Customer Support Manager

Jeff has a degree in Computer Science and has over 10 years of experience with customer support. He manages the support team and ensures every customer is delighted by the support we provide.